🛡️ Safety & Trust Guidelines

Safety Guidelines

Learn how CanGoShare verifies platform members and how to stay safe when sharing rides.

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Voluntary Participation & Individual Judgment

Participation in carpooling on CanGoShare is entirely voluntary. CanGoShare does not guarantee safety or government approval. Customers and drivers remain responsible for checking suitability, identity, licence, insurance, vehicle safety, and compliance with transportation and municipal requirements. Private contact details are revealed only after a customer selects a driver.

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Mandatory Driver Verification

Before offering a ride on CanGoShare, all drivers must submit mandatory documents for manual Administrator inspection:

  • Driving Licence (Front & Back): Valid provincial driver's licence.
  • Vehicle Insurance Document: Proof of active motor vehicle insurance with unexpired dates.
  • Safety Inspection Certificate: Vehicle mechanical safety inspection certificate.
  • Admin Manual Review: Drivers are blocked from publishing rides until an admin verifies and approves their profile.
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Passenger Email Verification

CanGoShare ensures accountability across all community members:

  • Single-Use Tokens: Every passenger must verify their email address via a single-use token before requesting seats.
  • Mobile Phone Authentication: Phone numbers are registered for ride coordination.
  • Account Accountability: Unverified accounts cannot request or book rides.

Recommended Safety Practices

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1. Verify Vehicle & Driver Info Before Entering

Always check the vehicle make, model, colour, and number plate against the trip details on your screen. Confirm the driver's name before entering the vehicle.

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2. Protect Personal Information

Do not share unnecessary financial, banking, or sensitive personal information with other members. Carpool payments are handled strictly via cash contributions at pickup.

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3. Active Trip Location Tracking

Location sharing occurs strictly during active, ongoing trips. Passengers can track driver ETA during active journeys.

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4. Emergency Assistance (Call 911)

If you ever feel unsafe, threatened, or involved in a vehicle emergency, call 911 emergency services immediately before contacting platform support.

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5. Honest Member Reviews & Reporting

Rate your driver or passenger after every completed trip. Our moderation team reviews reported members and revokes accounts for policy violations.